We strive to achieve the highest standards possible, so it is important to us to know what you think about your holiday and the service we provided.
If you enjoyed your holiday, we would love to know all about it. On the other hand, if you feel that we could make improvements, then we would appreciate your comments, so that we can include them in our future planning.
Here are a selection of comments from our customers:
Easy to book, excellent value, superb hotel, fabulous room with balcony with great view over St Helier.
In a lovely location within easy reach of town and beach. Hotel Mountview looks a bit tired outside but is lovely and clean and modern inside. Breakfast was more than ample with plenty of choice and the staff are all very friendly and will do anything to make your stay as pleasant as possible.
Have recommended to all our family and friends. We will definitely return with friends another year.
We used the excellent bus service daily and saw most of the island. We visited Normoint Point, German Bunkers. Jersey pearl. Jersey underground hospital, very interesting. Jersey potteries in Gorey and Mount Orgieul Castle. St Ouen. St Brelade. The Devils Hole. We went to Guernsey on the sea cat, marvellous. Shopping in Queen Street and King Street is excellent.We had a great time watching Sand Racing on St Ouen Beach. The Elizabeth Harbour is also a lovely place to relax.
Mrs Mercel, Luton
Stayed at the Hampshire Hotel for 11 nights - excellent food, very clean and staff very friendly and welcoming. Overall, a truly pleasant holiday.
Mr Jones, North Yorkshire
Great flight from Stansted.
Our accomodation in the three star Cristina Hotel was excellent, with views of St Aubins Bay. Breakfast was excellent - the English breakfast was always well presented regardless of what you'd chosen and the breakfast buffet catered for all tastes.
The views from the restaurant and bar area were very picturesque - from St Helier and Elizabeth Castle in the East to St Aubins Fort in the West. We recommend a visit to the Jersey War Tunnels and both Mount Orgueil Castle and Elizabeth Castle.
With the hire car it was so easy to explore all parts of the island and see some fabulous scenery.
If you want to experience Jersey, the Christina Hotel is a great base; just about 10 minutes from the airport by car and walking distance to the Battle of the Flowers 'arena'.
Mr Bird, Harlow
Staff at Uplands were very helpful and the apartment was clean and very well equipped, the best equipped I have stayed at for a while, cooker etc worked really well, excellent shop round the corner. Also thoughtful touches like the instruction manuals were there, great for sorting out how to use a strange cooker.
Weather could have been better but did not stop us doing anything and we also spent a great day in St Malo too. A really good holiday.
Mrs Petts, Sutton Coldfield
Stayed at the Runnymede court for 7 nights, the hotel was nice and clean, food good, staff helpful.
A good holiday was had by my husband and I. The airline flybe was great, we will return, I wish to thank you for your gift of chocolates.
Mrs Ewart, Newcastle Upon Tyne
We stayed at the 3 star Samares Coast Hotel in St Clements. The staff and Management could not have looked after us better, even giving us a complimentary bottle of wine as my wife and I were celebrating our Silver Wedding anniversary.
The hotel was exceptionally clean and the gardens were beautifully kept. All members of staff could not have been more polite and attentive. The meals in the restaurant were also very varied and plentiful.
We booked this break online with Premier and every aspect was very well taken care of and could not have gone smoother.
Mr Cull, Surrey
We were very impressed by the service we received from Premier Holidays, from our initial visit to your website, followed by speaking with a very helpful advisor on the telephone who made sure we were able to stay at the hotel of our choice from our prefered date even though this was shown as being unavailable initially, through to the presentation of our documents complete with wallet, all helped to make our short break to Jersey perfect.
Mrs Blanchard, Burgess Hill
Our holiday was one of the best we have taken in 20 yrs! The Radisson Hotel St Helier has fantastic rooms, staff and the food was perfect. Every thing was booked and travel itinerary was spot on many thanks. We will certainly be booking a holiday with you again.
A box of chocolates arrived today with much surprise and are delicious.
Many thanks for a holiday that was a holiday in all aspects.
Mrs Beaument, Sherborne
We had a super week staying at the hotel, The Marton. The staff were very pleasant and most helpful throughout our stay. The hotel was excellent and the food was very appetising and well presented.
We also enjoyed eating at the Pandora which also became a regular stop of for refreshment on our way back to our hotel.
We could not fault the holiday and will definitely be booking and traveling with you again. As soon as we arrived at the airport, the staff on the plane and the welcome we got from everyone on Guernsey made our holiday. In fact other tour companies could learn a lot from traveling with you.
Mrs Churcher, Sittingbourne
I went to Jersey with my friend for my birthday on the 2nd October. It is my fifth visit this year as my son lives over in St Helier! We booked the Mountview Hotel in St Helier with yourselves and got a very good deal for BB £72 for 4 nights. The Hotel was central for town and beach, very clean and the food excellent we would definitely stay there again! Booking on-line was very fast and efficient.
We flew with Bmibaby from Manchester and found the flight and in flight staff very helpful and friendly.
Mrs O'Neil, Leeds
We stayed at the Merton hotel in St Saviour Jersey for five days, the hotel was very good and the food was excellent, for three star hotel it was as good as any four star hotel that i have stayed in. The flights to and from jersey - Southampton with flybe were also very good and got us there and back at the times booked all in all we were very pleased with the arrangements made for us by you. Jersey is a beautiful island and it was good to go back there after about ten years.
Many thanks for your help.
ps.Thank you for the chocolates.
Mrs Wordley, Marlborough
Travel arrangements good and everything on time, hotel very good, everyone very friendly and helpful. We had a very relaxing time. We will definitely be using Premier Holidays again.
Mrs Mountney, Wimborne
We re-visited Jersey as we had first gone to the island 50 years ago. We had our honeymoon there in 1961. We have visited in subsequent years with our children.
The hotel we had, the Ambassadeur was very comfortable and everyone was very friendly. The only thing is that, my being unable to walk very far the long corridors in the hotel were taxing but we had a lovely room overlooking the sea which compensated. We really enjoyed our stay there and we are now looking to have a short break with Premier Holidays perhaps in Guernsey.
We have told friends and family how accommodating your Company were in helping us to arrange the holiday. We liked the fact that the offer included the car going free as I have a mobility scooter which I needed.
Thank you for the pressey of chocolates which I have just received what a lovely gesture.
Mrs Curry, St Ives
Our holiday was to celebrate our Ruby wedding on the 26th October.
We had a wonderful time thanks to you and the Mayfair hotel. We were looked after very well from start to finish. We had such a good time we would like to go next year all being well,of course we will use your services again.
It means a great deal to know my mobility problems (wheelchair bound) are looked after without my wife having to worry.
Many thanks for all your hard work.
Mr Smith, Warwickshire
It was lovely. Everything ran like clockwork. The hotel was clean and comfortable with good food and service.
Mr Butler, Warrington
This was our first time in Jersey, and everything was outstanding. The service we received from your staff when requesting a quote and actually booking the holiday was fantastic, the quote via email was very fast and was very close to the price we paid. When calling to book the holiday it was like I was all that mattered and Sophie did all she could to help and was very knowledgeable.
We were very impressed with the our travel documents arriving in a stylish wallet and even more impressed with the welcome home chocolates. We can see you care very much about your customers and have had no hesitation in recommending you. We look forward to using your company in the future.
Mrs Hatton, Ipswich
Flights were easy and just 50 minutes. Slight delay returning but nothing too technical and was investigated quickly. We were offered a VW Cabrolet free upgrade which we gladly took which was brilliant as the weather was good for the time of year - and with only the 3 of us lack of luggage space didn't really matter.
The Beachcombers Hotel was easy to find. The room was very nice - larger than some rooms we have had in the past and the beds were very comfortable and clean. The food was very good (especially as complimentary HB). The first two courses were served and then you helped yourself to dessert and cheese and biscuits so if you were slow dessert choice was limited. Bar well stocked. We enjoyed our stay.
Mrs Belfort, Stourbridge
Our holiday was very good. We are so pleased that your operator suggested we stop at the Royal Yacht. We will return to Jersey, and please be assured that we will use Premier holidays in the future.
Mr Arkwright, Bristol
The holiday went really well. The service I received starting from the agent who did the booking to the receipt of tickets and holiday information was first class. Our hotel (Ambassadeur) was very well situated and the accommodation and food were both good.
Mrs Currier, Birmingham
My wife and I have just returned from a three night stay at the Pomme d'Or hotel in St Helier which had been arranged for us by our sons as a Ruby Wedding present. From start to finish this was a truly fabulous break.
On arrival at the hotel we were greeted by an extremely pleasant receptionist who immediately upgraded us to a superior room on the fifth floor overlooking Liberation Square and the Marina, where fruit and a bottle of champagne were awaiting for us. It was a really nice touch. The room itself was spotlessly clean and very spacious with separate sitting and sleeping areas.
All the staff at the hotel were pleasant, helpful and very eager to please and whenever we entered the dining room we were always given a table by the window overlooking the marina. All in all this was a superb holiday which the little extra touches, such as the chocolates we received today, will ensure that we remember it for many years to come.
Mr Clift, Tyne and Wear
The holiday was excellent, we stayed at the Radisson hotel which was really nice.
Mr Hooper, Hertfordshire
We booked FlyBe flights to Jersey from Gatwick and a hotel in St. Helier. First time with FlyBe and we were very impressed.
The hotel was fine; a little old fashioned but delightfully quiet and very central. We'd actually booked a car with you as well (for £1!) but decided that we could probably get around by bus. So, I called to cancel the car just a few days before. There was absolutely no fuss and you even refunded the pound, which was very sweet.
All in all, a stress-free and extremely reasonably priced introduction to a wonderful place. We're already planning our next trip (possibly to Guernsey this time) and will happily contact Premier first.
Mr Macleod, London
Short break for our 36th wedding anniversary.
Hotel Radisson was excellent
One fly in the ointment was Flybe who had no hot drinks on the outgoing flight at 7.30 in the morning.
Your staff handled the booking extremely well and were of great assistance - I usually book everything myself but with the experience I had with yourselves I'll use you again if going to any of your destinations.
Mr Williams, Warrington
It was a special short break to celebrate our Pearl wedding anniversary. From the first telephone conversation with the agent we were very impressed with the company. We had not been to Jersey before and wanted somewhere special to stay. The representative recommended 5* Longueville Manor which was absolutely perfect in every way.
The package included flights and hire car. The tickets and information arrived in a useful wallet.
On our return we were very pleasantly surprised to receive some complimentary chocolates as a thank you for our booking .We had a very memorable holiday thanks to an excellent company, by far the best we have dealt with, thank you very much.
Mr Jones, Wrexham
Lovely time, plenty to see and do. Had our own car so could go around island as we wanted. Hotel Ambassadeur very good. Service excellent as was food. Would go to same hotel again and again.
Telephone enquiries to Premier Holidays always very helpful and very easy to book.
Mrs Parkyn, Bodmin
My friends and I really enjoyed our short break in Jersey. The weather didn't stop us from doing lots of sight seeing and walking.
The hotel was very good and although we intended to eat out every night the Italian restaurant in the hotel was great, so we ate there every night.
Thank you for a lovely break.
Mrs Thomas, Kent
Travel arrangements all to time, and transfers to hotels waiting.
La Villette hotel in Guernsey: Excellent and ample food. Friendly and helpful staff, superb indoor pool. Bus stop outside and cheap fares.
Pontac House hotel in Jersey: Excellent and ample food and helpful staff. Outdoor pool cold, but early in season. Opposite sea.
Both hotels in quiet position, but easy access to rest of islands. Plenty of information about attractions. Guided walks were very good on both islands.
Mrs Webber, Dorset
We joined our daughter, partner and 2 young children for the second week of their holiday and it was 12 years since we last visited Jersey and had forgotten what a beautiful place it was.
We enjoyed the beaches, the walking, the leisure centre and our day to St Malo.
The hotel was very nice and the people made us very welcome, we will definitely go back.
Mr Gregory, Ripley
Mr Bloomfield, Banbury
Very well organised. A first class holiday…
Mr Strange, Dorset
A great holiday again.
Being in a wheelchair its great to have everything sorted, out on the ferry and in the hotel.
Hope we can come with you again soon, we still have places to go on the island!…
Mr Smith, Warwickshire
From picking up the car at the airport, to staying at the Radisson hotel, to exploring the Island, everything was superb. Even the weather was good.
Next time we're going to Guernsey for a break.…
Mrs Beaumont, Filey
The Hotel Ambassadeur was excellent in all respects, unfortunately the weather was not good most of the week.
The flight was also very good and on time.
Overall the holiday was very good indeed.…
Mr & Mrs Day, Leigh
Having left the booking to the very last minute, I was very impressed with the efficient service I received, particularly as I called a number of times with questions and changes. The hotel which was recommended was a much better choice than I had made and with a free car included the value was amazing.
My partner and I had a great time away especially enjoying Elizabeth castle, though the Jersey restaurants we visited left a lot to be desired.
I would have no hesitation in using your company again, not least for the chocolates! …
Mr Butler, London
Excellent value for money. Would reccommend.…
Mrs Leafe, Ilkley
Great fun and relaxing…
Miss Sutton, Banbury
Good friendly hotel. Excellent regular meals! Comfortable room.…
Mr Cload, Crowthorne
Long weekend break. Booked flights, hotel and car hire through Premier Holidays.
Everything ran completely smoothly and I was very impressed with the communications from Premier Holidays, in particular the wallet which came with all the information in it.
I would definitely use your company again and recommend you to others.
Mrs Shafran, Berkshire
A splendid holiday at this outstanding hotel. At The Old Government House the service is second to none and the cleanliness of the hotel and it's high standards are evident throughout. St Peter Port is interesting but we also hired a car and looked around the Island and visited the beautiful Island of Herm. A delight to the eye. We were also fortunate with the weather.
Mr Starbuck, Leicester
Premier Holidays staff were very helpful. The hotel was as described in the brochure. The staff were very friendly and helpful and the food was excellent.
Travel arrangements were also very good.
Mrs Glover, Bury St Edmunds
We had a super week staying at the hotel, The Marton. The staff we very pleasant and most helpful throughout our stay. The hotel was excellent and the food was very appetising and well presented.
We also enjoyed eating at the Pandora which also became a regular stop of for refreshment on our way back to our hotel.
We could not fault the holiday and will definitely be booking and travelling with you again. As soon as we arrived at the airport, the staff on the plane and the welcome we got from everyone on Guernsey made our holiday. Infact other tour companies could learn a lot from travelling with you.
Mr Wilshaw, Stoke-on-Trent
Although I haven't recommended a friend to receive brochures, we have certainly told all our friends how much we enjoyed our holiday. The apartment was very comfortable and the hotel, where we ate most nights, served delicious food along with first-class service. We booked a couple of trips through your rep and everything was arranged with the minimum of fuss. There have been other nice touches such as receiving a wallet with all our documents and map and of course the chocolates on our return.
A big thank you to Premier holidays including the person who booked us in to Le Friquet hotel at Premier holidays.
Mrs Betts, King's Lynn
Faultless. My wife found dealing with your telephone sales department a pleasure. People only too happy to help and really went the extra mile to get us the break we wanted.
Hotel was excellent representing superb value for money. Rep was attentive and informative in resort. We have travelled with you twice now and intend to do so again if you continue to offer the same value in the future as you do now.
Mr Ronan, Hinckley
We were very impressed with the quality of the hotels and arrangements made for us by Premier Holidays/Channel Islands Direct. All our bookings and reservations were in order and the staff were expecting us on our arrival, both at the Hire car desk and at the hotels. We appreciated Premier Holidays deal of free small car hire.
In Guernsey, we stayed at Le Friquet Hotel, which was excellent in every way... the reception was welcoming, the rooms were lovely, clean and tastefully decorated, and well equipped. The dining/breakfast room was charming and the food excellent. We especially appreciated the complimentary meal on the first night.
In Jersey we stayed at the Revere Hotel, which was also charming, with comfortably furnished rooms, friendly staff and amazing breakfasts. It was also conveniently located 20 min walk from city centre.
Mrs Allen, Australia
5day (4 night) short break. In a quiet location but near the centre of town. Destination was only a short hop from the UK. Still English but a hint of being 'abroad'.
With local bus fares being only £0.60 for any journey, a 90min round the Island trip by bus was great value for money. Its recent history (world War 2) was most interesting. Our visit to the Island was a little early in the year with a number of attractions not open.
Overall the holiday met expectations.
Mr Parsons, Etchingham
Had an excellent week with plenty of sunshine. Saints Bay Hotel was very good. Both food and staff excellent. Have stayed at Green acres and Bella Luce in the past. The attention of the staff just gives this one the edge.
Mr Bibby, Chorley
Brilliant holiday at Hougue du Pommier hotel. Great cycle ride with picnic around the island. All went smoothly very easy to book.
Mrs Leedham-Green, London
Everything was brilliant, from landing to coming home. Not one complaint.
Will holiday at the Pandora again.
Mr Pollard, West Yorkshire
Travel arrangements good, hotel Bella Luce is excellent. Food, accommodation, service all excellent.
Would definitely recommend booking with yourselves.
Mrs Butterworth, Davenham
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