The last few months have shown that the travel environment and our ability to travel is a fast moving place.

    What is evident is that we have to accept that Coronavirus is with us for the foreseeable future and that travel is challenging. However, we know that there are people out there, who really want to seize any opportunity they can to travel and so, wherever we can do so safely, we will be ready to offer those holidays.

    We are following all current Foreign Office Advice. Our policy is to contact you to discuss holiday options for customers travelling within 14 days.

    Please also note for holidays to Jersey:  Entry will depend on where customers have stayed in the preceding 14 days.  Full details can be found here - https://www.gov.je/Health/Coronavirus/Travel/Pages/CoronavirusTravelAdvice.aspx#anchor-0.

    Because of the numbers of clients involved, we are not pro-actively contacting anyone due to travel beyond this time frame, but we will contact you shortly if your holiday falls within the detailed travel dates. We are working through our bookings in strict date order, so if your travel date is later, then we will get to you as soon as we can.

    What happens if your holiday cannot proceed as planned

    We know that you will be very disappointed to not to be able to take your planned holiday at this time, but we very much hope that we can assist you to rearrange your holiday for later in the year or next year. We will be able to offer you a rebooking incentive, which will consist of a discount off a new holiday. We’re also working with all our travel partners to offer other holiday enhancements, so we would hope also to be able to offer some additional bonuses such as a free room upgrade or in resort credits to be spent locally. We’ll be able to discuss these with you when we contact you.

    To allow us to prioritise these customers, we ask that you do not contact us about holidays beyond these dates. We will be in touch as soon as we can.

    Owing to the numbers of holidays involved, we will be contacting you in strict travel date order. Currently, we are working on holidays scheduled to depart within 14 days.