There are glimmers of change occurring on the travel front, which we are all delighted to see. Some destinations are already open for visitors and it appears that others will be opening soon.
Airlines are reviewing their flight schedules and some flights are now operating, although perhaps with reduced frequency and/or not from/to all their usual airports.
Similarly, hotels are opening in some destinations, but the safety of staff and guests is paramount, so some are taking a little more time to ensure that they have all the precautions in place to protect everyone and this may delay the opening of some properties.
OUR CURRENT POLICIES CAN BE FOUND BELOW:
Holidays to Jersey: Jersey opened for visitors in July, so we anticipate that it will be possible for holidays to go ahead now as planned.
Holidays to Guernsey: Guernsey is not yet open to visitors, holidays due to depart in July will not be able to go ahead unless you are travelling from the Isle of Man and can benefit from the air bridge that is in place.
Owing to the numbers of holidays involved, we will be contacting you in strict travel date order. Currently, we are working on holidays scheduled to depart up to 21 August.
To allow us to prioritise these customers, we ask that you do not contact us about holidays beyond this date. We will be in touch as soon as we can.
What happens if your holiday cannot proceed as planned
We know that you will be very disappointed to not to be able to take your planned holiday at this time, but we very much hope that we can assist you to rearrange your holiday for later in the year or next year. We will be able to offer you a rebooking incentive, which will consist of a discount off a new holiday. We’re also working with all our travel partners to offer other holiday enhancements, so we would hope also to be able to offer some additional bonuses such as a free room upgrade or in resort credits to be spent locally. We’ll be able to discuss these with you when we contact you.
When we contact you, you will have the choice of:
- Rebooking your holiday for later this year or next year - there may be some date restrictions depending on the specific itinerary, but we will discuss this with you on an individual basis. However, we are working with our suppliers to be able to transfer holidays, as a minimum, to the same time next year. In addition we will offer you a monetary discount that can be applied to this new holiday as detailed above.
- Accepting a Refund Credit Note for the full value of the holiday - this will have several months validity allowing time to consider options before making a commitment to new arrangements. Very importantly, like holidays, Refund Credit Notes are financially protected under our ATOL licence (for flight inclusive holidays) or our ABTA bond (for all other holidays). That means that if anything happens to us, your money is safe and will be refunded. In addition we will offer you a monetary discount that can be applied to your new holiday when you are ready to book, as detailed above. Please note you will not be able to book online using a refund credit note, you will need to contact our reservations department when you are ready to book.
- If neither of these options is suitable and you would like to discuss alternatives, please email us on email@example.com and we will be in touch shortly.
Our teams are working really hard to assist our clients and advise them on their options. We have always been committed to providing great service and a great holiday experience. We really want to continue doing that and even if you cannot go ahead with your travel plans now, we really want to help you make plans for the time when you can. It’s what we do!