The situation regarding Coronavirus, and travel restrictions relating to it, are escalating at an alarming rate.
The latest advice from Jersey and Guernsey is that all arrivals must self-isolate, we will be contacting customers about holidays departing in the next few weeks.
We ask that you bear with us in this. We are working as fast as we can, but we will be contacting customers in strict date of departure order, so that we can deal with those travelling most imminently. In reality, this means departures in the next 48 hours.
WE DO ASK THAT YOU DO NOT CONTACT US ABOUT YOUR HOLIDAY, AS THIS JUST PREVENTS US FROM DEALING WITH THE MOST URGENT CASES.
We know that our customers are anxious about their arrangements, but it is vital that you allow us to prioritise customers in travel date order. If you call us, we will only deal with holidays which are travelling in the next 48 hours, so we ask for your co-operation and patience. Our teams have been outstanding during this unprecedented situation and are working long hours under very stressful conditions and it is important to us that we take care of their well-being too. We hope that you will appreciate this too.
When we contact you, you will have the option to:
- Change your date of travel – we will not charge any amendment fees and you will only need to pay any difference in cost for the new holiday. You may choose to change destination, but the holiday cannot be of a lesser value – same price or more.
- You may be able to defer travel dates to as late as September 2021, dependent on supplier terms and conditions. We’ll be able to give you exact information when we speak to you.
We thank all our customers for your support and patience at this very difficult time and wish you all well.