The balance of the price of your travel arrangements must be paid at least 10 weeks before your departure date. Occasionally, for certain types of bookings, the balance may become due earlier than this. If this is the case, you will be advised of this at the time of booking. If the balance is not paid in time, we shall cancel your travel arrangements and retain your deposit.
Please refer to this link for details of how to pay.
You will receive your final travel itinerary approximately three weeks before departure, this will contain your travel itinerary, joining instructions for excursions as well as your transportation documents. These will be emailed directly to you. If we do not have a record of your email address these documents with be posted to the address of the lead passenger.
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the exception below):
| 71 days or more | Deposit only |
|---|---|
| 70 – 57 days | 50% of holiday cost or deposit if greater |
| 56 – 43 days | 75% of holiday cost or deposit if greater |
| 42 – 29 days | 85% of holiday cost or deposit if greater |
| 28 – 22 days | 90% of holiday cost or deposit if greater |
| 21 days or less | 100% of holiday cost |
| Flight only bookings | 100% non-refundable. |
Please contact our customer services team for any amendments to existing bookings, they can be contacted on 03444 937888 or email your amendment to customerservices@channelislandsdirect.co.uk.
Yes you can, visit the booking site at the top of the Web page or follow this link.
Please let us know any problems you are experiencing booking on line by emailing WebHelpDesk@channelislandsdirect.co.uk. Please contact reservations to make your booking.
Please check your final itinerary which will be sent to you at approximately three weeks, this will detail which terminal your flight departs from.
Guernsey and Jersey are part of the CTA or Common Travel Area, which is included in the UK. In both destinations there is no requirement to carry a passport as there are no immigration controls in place, however a form of photographic identification is required, such as a driving licence.
Please have a look at the schedules on our website which you can find here.
Please have a look at the schedules on our website which you can find here.
Yes you can and all details can be found here.
You can order a copy of our latest brochure here.